Last Updated: March 27, 2023
This Privacy Policy explains how DebtDefender ("we," "us," or "our") collects, uses, and shares your personal information when you use our website or services (collectively, the "Service").
Information You Provide: Name, email address, payment details (if subscribing), and any content you upload (e.g., debt letters).
Automatically Collected Information: IP address, browser type, device information, and usage data (e.g., pages visited).
Service Provision: To generate AI-based dispute letters, manage your account, process payments, and provide customer support.
Analytics: To understand how users interact with our Service and improve functionality.
Communications: To send you updates, newsletters, or marketing materials (where legally permitted). You can opt out of marketing at any time.
Consent: Where you have given consent (e.g., for marketing emails).
Contract: Processing necessary to fulfill a contract with you (e.g., subscription services).
Legitimate Interests: For security, analytics, and improving our Service.
Third-Party Service Providers: We may share data with payment processors, hosting providers, analytics tools, etc.
Legal Compliance: We may disclose information if required by law or to protect our rights.
If we transfer your data outside the UK/EEA, we will ensure appropriate safeguards (e.g., Standard Contractual Clauses) are in place.
We retain your personal data only as long as necessary for the purposes outlined in this Privacy Policy, or as required by law.
Access & Correction: You have the right to request access to or correction of your personal data.
Erasure & Restriction: You may request deletion or restriction of your data under certain circumstances.
Objection & Portability: You may object to processing or request a copy of your data in a portable format.
We implement reasonable security measures (e.g., encryption, secure servers) to protect your personal data.
Our Service is not intended for individuals under 18. We do not knowingly collect personal data from children.
We may update this policy from time to time. We will notify you of any significant changes and indicate the "Last Updated" date.
For any privacy-related inquiries or requests, please contact:
[email protected]
DebtDefender Ltd
123 Financial Street, London, EC1A 1AA